Below are the answers to the most common questions asked by our clients. If you have a different question and can’t find the answer on our website please contact us.
Do your staff have DBS checks?
Yes.
As part of our vetting & screening procedures all staff must have an enhanced Disclosure & Barring Service (DBS) disclosure with adult & child barred list checks carried out. This is then reviewed in line with our recruitment & selection policies to ensure we only appoint candidates who are suitable for working in healthcare.
We require all staff to be voluntarily registered with, and regulated by, the Health Practice Associates Council (HPAC). As an organisation member, we can see our registrants’ declarations, statements and original certificates. The HPAC carries out a check using the DBS Update Service at least daily, and we will be automatically & immediately notified if a certificate has new information.
I don’t have a deposit available, is that a problem?
Certainly not.
We ask for a deposit to cover initial administration costs but we appreciate this is not always possible.
As part of our new customer onboarding process, we may carry out credit checks. For customers with satisfactory credit ratings, we can often reduce or waive the deposit.
How do I know if the medical cover is booked?
Once you return your signed service agreement, we will respond in writing to confirm it has been received.
Will I get any contact before the event?
Yes.
We will continue to correspond by email, including providing you with published drafts of any documentation about your event.
If you’d like a more detailed chat, we can setup a virtual meeting on our videoconferencing system at a time to suit you.
Will we be told who is attending the event?
Yes.
We believe it is important that you know who your event healthcare team is. You will receive an email a few working days prior to each shift, listing each staff member’s name & HPAC PIN. You’ll also be informed what vehicles will be provided. The email will also have a Single Point of Contact (SPoC) telephone number that will call your medical team.
To assist with your security processes, our staff have ProMed ID cards which feature a QR code which you can scan to confirm that the person identified is still currently working with us.
To assist with your safeguarding processes, our staff are required to carry their HPAC ID cards and produce them on demand. These can be tapped with any NFC-enabled smartphone to confirm they are actively registered, and you can view their DBS certificate, primary clincial qualification, and driving license check.
Will we receive a copy of your insurance details, risk assessments and medical plans?
Yes.
Our cover proposals, sent with our quotations, outline the insurances we hold, and give a high-level overview of how we plan & deliver event healthcare.
Once your event healthcare cover is booked, we will produce an operational plan. This details everything you need to know about who we are, how we operate, and why. We will send you a copy of this as standard.
We can provide our insurance certificates upon request. We will also send a ‘Verification of Insurance’ letter from our broker, along with their contact details, so you can confirm that cover is still in place, if desired.
Who is in charge of the medical team?
On smaller events, one member of ProMed staff will be the designated Team Leader.
On larger events (typically more than 5,000 persons on site, or more than 6 ProMed staff in clinical / patient-facing roles), we will have a dedicated command structure. This can range from a single Operational (Bronze) Commander, to a Tactical (Silver) Commander overseeing several Operational (Bronze) Commanders. On very large events, we can provide a Strategic (Gold) Commander (often based off-site).
Our Single Point of Contact (SPoC) telephone number provided to you will ring the Team Leader / Commander(s). If they’re all busy, it will ring everyone else on the medical team – so you’ll always get an immediate response if you need us.
Do you have radios?
Yes.
Each individual ProMed staff member is issued with a handportable radio & earpiece. Our vehicles are fitted with mobile radios. We also provide transportable / desk mobile radios for our first aid posts & control room facilities. On larger events, we have repeaters which can be used, in addition to a repeater fitted in our ambulance support unit.
All our radios are Digital Mobile Radio (DMR). They are programmed with individual IDs, so we can identify who is calling & make direct calls between radios. Each radio has at least 16 channels programmed, so we can have different teams communicating simultaneously with affecting one another. Most of our radios have a red emergency button programmed to send an emergency alarm signal when pressed.
We hold Business Radio (Simple UK Light), Business Radio (Simple Site Light) & Business Radio (Suppliers Light) licenses issued by Ofcom. This means that we are able to use handportable & mobile radio equipment anywhere in the UK for our own purposes, can operate base stations & mobile stations around a small area, can hire out business radio equipment to our clients, and can service & repair our business radio equipment.
We are also experienced in applying for and using Business Radio (Technically Assigned) licences, and Programming Making and Special Events (PMSE) licences. These give us a co-ordinated frequency which is not used by others.