Medical management

Larger events demand an experienced medical management team. Our event medical cover service is well-led by our team of events specialists.

Is peace of mind what you’re looking for? Our managers specialise in assisting you, your client & your event. From the initial enquiry for your event, planning & predicting the services you require, we follow through, moving to the daily briefs, deployments & management.

Hand your concerns to ProMed’s experienced & trained individuals; we’ll be your medical management team. You can leave your concerns, worries and perhaps a limited understanding and knowledge for us to oversee and execute. From our collective experience, you won’t be disappointed.

ProMed's medical management teams are an integral part of your event
Our event medical management teams work across the event site, including in control rooms and first aid posts. They’re the link between casualties, first aiders, ambulance crews and the event liaison team.

We understand the importance of ensuring your customers and staff are safe. Our team regulary are asked for their input into our client’s safety plans and risk assessments. We can help to ensure that the licensing authority, safety advisory group (SAG), police and NHS ambulance service feel reassured the preventitive measures put in place.

ProMed’s Project Managers have attended several local authority SAG meetings across the UK. Whether you’re in Manchester, Liverpool, Leeds or Newcastle, we will support you in explaining the rationale behind our comprehensive medical operational plans.

Our project managers in the office also work operationally in the field. Current evidence informs their practice, whilst the recent experience ensures they propose practical solutions. Often your project manager is allocated as your medical co-ordinator, helping to provide a consistent experience from start to finish.

Medical co-ordinator vs medical manager

ProMed sees the medical co-ordinator role as the person who has overall responsibilty for the medical provision at an event. There will only ever be one medical co-ordinator at an event. However, they can’t be awake 24/7, so there may be 1 or 2 deputy medical co-ordinators allocated to take the functions (but not the responsibility) of the role at less busy times when the medical co-ordinator takes rest. But be assured, they don’t leave site when the event is live, and they’re always on call. The main function of a medical co-ordinator is to be on the event liaison team (ELT), working with the promoters, event production & event safety teams. They’re your point of contact for ProMed, whether in person, by phone or by radio.

Medical managers are responsible for leading the whole shift. For events which require both daytime & overnight cover, there’ll often be 2 or 3 medical managers. They’ll work a consistent shift pattern, ensuring continuity & reliability. On very large sites, there may be more than one medical manager per shift, each responsible for a designated geographical area. Medical managers are the staff-facing element of the medical management team. They’re who our staff see most of, as they move between first aid posts and static positions on the ground.

ProMed’s team leaders are responsible for an area of service delivery. This could be a particular first aid post, or part of the main medical facility. It may be that they’re responsible for all ambulance vehicles, or all response vehicles. Typically, large event sites are split into operational delivery zones, each headed by a team leader. For example, the arena, the concessions village & the campsite.

Shift change times are deliberately staged in the planning process. ProMed’s strategy ensures continuity & consistency during the live period of a show.