Medical control

From experience, ProMed knows that professional command and control is essential to the effective delivery of medical, ambulance and first aid provision at events.

Sadly, there is still a philosophy of “anybody can hold the radio”. Both within the event production industry and the private medical industry, managers don’t understand the vital role of controllers. Unfortunately, time and again this continues to lead to serious communication failures. These impact negatively on the event as a whole.

If any person at an event requires medical or welfare assistance, we will aim to deliver the right resource to the right person in the right place at the right time. We work harmoniously with stewarding and security providers. The joint approach keeps members of the public safe and receive the appropriate care & treatment for their needs.

ProMed Event Medical Control - a medical controller sat at a desk with 2 laptops, 2 additional screens, a hardwired phone, clock, desk mobile radiocommunications & other equipment
ProMed’s controllers have access to many screens of information from our networked control software (which doesn’t rely on internet connectivity), as well as telephony & radiocommunications.

Purpose of event medical control

The primary aim of ProMed Event Medical Control is to implement The Medical, Ambulance and First Aid Operational Plan dynamically. At the same time, keeping The Medical Manager & Medical Co-ordinator and event organiser fully briefed about what is happening at the event. This is something that we can do both in real-time, and at pre-planned multi-agency meetings during the event.

ProMed Event Medical Control can also provide an alerting and interfacing mechanism with other providers and statutory services. This is invaluable should a significant, critical or major incident occur.

Our control team comprises professional, experienced controllers with extensive experience of working within event control rooms across the UK. Our team know the idiosyncrasies of working in the event environment and the unique challenges it presents. Compared to those who come from a solely NHS Emergency Operations Centre (EOC) background, we know how your event isn’t the same as an incident on a road.

Limited vehicle movements in crowded areas whilst facilitating rapid response, temporary access routes on complex sites and discrete medical support to performers and VIPs are all part of what ProMed can deal with as a matter of routine.

ProMed operates a standalone Event Medical Control facility with modern reliable communications including radiocommunications, Voice over Internet Protocol (VoIP) telecommunications and mobile phones. We combine these with a robust and effective computerised call taking and dispatch system. We have full logging facilities that can provide evidence in the event of any inquiry.

Our professional staff are familiar with the event industry and experienced in challenging control environments. You will receive a calm, professional response to any situation that may arise affecting your event.

Joint agency control rooms

ProMed firmly believes that inter-agency liaison is vital to the smooth running of a safe event. We advocate placing Event Medical Control in a combined facility (ie Joint Agency Control Room – JACR). We work closely with representatives of Production, Site, Promotion and the other safety agencies such as Stewarding, Security, Police and Fire.

If requested ProMed can provide full consultancy services on joint agency combined event control provision. We have the expertise to provide control services covering medical, welfare and lost children. Our calltaking & dispatch platform is suitable for multi-agency use, including by stewarding & security providers. This software is easy-to-use on any Windows computer (from XP SP3 upwards), requiring mostly single-click actions. Our server can support 20 users, by default, but this can be increased upon request. Working on the same incident log prevents verbal miscommunication, and keeps control room noise levels down.

A 4G internet connection can be supplied, with wifi for the control room, should you wish. We also have laser & inkjet printers, mono & colour, for both A4 & A3 paper. Our scanning facilities minimise lost paperwork during the production period.